RepairCost

Warranty, Refund & Service Policy

Last Updated: March 2026

1. Tax Application

An 8.25% sales tax will be applied to your final invoice.

2. Doorstep Repair Limitation

If the repair cannot be completed at your location (for example, due to part incompatibility or any technical malfunction), the device will be taken to our store for further repair. Once completed, the device will be returned to you the next day.

3. Advance Payment Policy

We require a 20% advance payment of the total service cost once you approve the quotation.

This advance payment will be included in your total service fee and adjusted upon completion of the service.

4. Cancellation & Refund Policy

  • If the customer cancels the service within 30 minutes of making the advance payment, a full refund will be issued via the original payment method (Debit/Credit Card or Zelle).
  • If the cancellation is made after 45 minutes, the advance payment will be non-refundable.
  • If there is a delay from the customer’s side, or if our technician arrives at the provided location and the customer is unavailable, the advance payment will be non-refundable.
  • If, for any reason, our technician fails to arrive at your location, the full advance payment will be refunded.

5. 2-Week Warranty Policy

We provide a 2-week limited warranty on repairs.

  • During this warranty period, no charges will be applied for parts or technician service fees for covered issues.
  • However, the customer is responsible for the technician’s travel fee, which may vary depending on the location.
  • If an issue arises after repair, our technician will visit your location and resolve the problem under warranty (travel fee applies).

6. Warranty Exclusions

The 2-week warranty does not cover the following:

  • Cracked or physically damaged glass
  • Any type of water or liquid damage
  • Torn or damaged cable flex
  • Any physical or accidental damage after repair

7. Covered Under Warranty

The 2-week warranty covers:

  • Device malfunction related to the repair
  • Issues such as unexpected restarting or similar technical faults after repair

8. Warranty Claim Process

Once a customer submits a warranty claim:

  • We will first verify whether the claim falls within the 2-week warranty period
  • If eligible, a technician will be scheduled to visit your location the next day to resolve the issue